Sydney Premium Cleaning – Terms & Conditions

Entity: Littlefish AU Pty Ltd (ABN 95 675 300 875)
Trading Name: Sydney Premium Cleaning AU
Email: sales@sydneypremiumcleaning.com.au
Phone: 0426 413 984
Registered Location: NSW 2060

By booking with Sydney Premium Cleaning, you agree to the following Terms & Conditions.

1. Services Provided

Sydney Premium Cleaning provides residential and commercial cleaning services across Sydney and surrounding NSW regions. All services must be scheduled in advance and are subject to availability.

2. Bookings and Payments

• A valid payment method is required at the time of booking.

• Charges are processed after service completion unless otherwise agreed in writing.

• Rates are provided on a job-by-job basis. Quotes may vary depending on property condition and client requirements.

3. Cancellations and Rescheduling

• Clients must provide at least 24 hours’ notice to cancel or reschedule a booking.

• Cancellations made with less than 24 hours’ notice may incur a $75 fee.

• In accordance with the Australian Consumer Law (ACL), clients may be entitled to remedies where services are not delivered with due care and skill.

4. Liability

• Sydney Premium Cleaning is not liable for:

  • Pre-existing damage, wear and tear, or fragile items not disclosed prior to service.

  • Damage to valuables left in cleaning areas.

• Clients are responsible for securing or removing fragile, delicate, or high-value items.

• Liability is limited to the extent permitted under the Australian Consumer Law.

5. Privacy

• We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).

• Personal information is used only to provide and improve our services.

• We do not sell or share client data for marketing purposes.

6. Modifications

Sydney Premium Cleaning may update these Terms & Conditions at any time. Continued use of our services implies acceptance of updated terms.

7. Service Scope

• Services are performed according to the agreed checklist at booking.

• Additional tasks must be requested in advance and may incur extra charges.

• Wall art, delicate décor, hazardous waste, and pest-infested areas are excluded from service.

8. Utilities

• Clients must ensure electricity and running water are available during cleaning.

• If unavailable, services may be rescheduled, and a fee may apply.

9. Damage or Breakage

• All care is taken during service. In the rare event of accidental damage, claims must be reported within 24 hours.

• Clients may be required to claim via their home insurance in the first instance. Where appropriate, Sydney Premium Cleaning will liaise with insurers.

10. Heavy Items

• For safety reasons, cleaners will not lift or move heavy furniture or appliances.

• Clients must ensure heavy items are moved prior to service.

11. Client Responsibilities

• Clients must ensure access to the property at the agreed time.

• Fragile, hazardous, or valuable items should be removed or secured.

12. Pets

• Pets must be safely secured during service.

• Sydney Premium Cleaning is not liable for incidents involving unsecured pets.

13. Re-Clean Policy

• Concerns must be reported immediately or within 24 hours of service completion.

• A final walkthrough may be conducted when possible.

• Approval of the walkthrough or checklist constitutes final acceptance.

14. Health and Safety

• Sydney Premium Cleaning reserves the right to refuse service in unsafe or hazardous conditions.

• All services are carried out in accordance with NSW Work Health & Safety legislation.

15. Service Satisfaction

• While we aim to exceed expectations, outcomes may vary depending on property condition.

• Clients’ rights under the Australian Consumer Law are unaffected.

16. Communication & SMS Updates

• By opting in, clients may receive SMS/email updates for booking confirmations, reminders, technician updates, and receipts.

• Message frequency varies depending on bookings. Standard carrier rates may apply.

• To opt out, reply STOP or email sales@sydneypremiumcleaning.com.au.

17. Moving / End-of-Lease Cleaning

• Properties must be completely empty prior to end-of-lease or moving clean services.

• Compliance with NSW Fair Trading end-of-lease cleaning standards is the client’s responsibility.

18. Feedback & Complaints

• We welcome feedback to help improve our services.

• Complaints will be handled in line with NSW Fair Trading dispute resolution guidelines.

Contact Us

Sydney Premium Cleaning
📞 0426 413 984
📧 sales@sydneypremiumcleaning.com.au
🌐 www.sydneypremiumcleaning.com.au